Refund policy

At NORAH, we want you to love what you ordered. If something isn't right, we're here to make it easy.

Returns

  • You may return most items within 30 days of delivery for a refund or exchange.

  • Items must be unused, in their original condition, with all tags, labels, and packaging intact.

  • To start a return, email us at support@norahoutlet.store with your order number and the reason for the return. We'll reply with step-by-step return instructions.

  • We recommend using a tracked shipping method for your return — we can't be responsible for items lost in transit back to us.

Refunds

  • Once we receive and inspect your return, we'll email you to confirm the outcome.

  • Approved refunds are issued to your original payment method within 5–10 business days of inspection. Depending on your bank or card provider, it may take a few additional days for the refund to appear.

  • Original shipping fees are non-refundable, except when the return is due to our error (a wrong or defective item).

  • Return shipping costs are the customer's responsibility, except in cases of error on our part.

Exchanges

If you'd like a different size, color, or item, email support@norahoutlet.store and we'll guide you through the exchange. Exchanges are subject to product availability.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us at support@norahoutlet.store within 7 days of delivery with your order number and clear photos of the issue. We'll cover return shipping and send a replacement or issue a full refund — your choice.

Non-Returnable Items

The following are final sale and cannot be returned or refunded, unless they arrive damaged or defective:

  • Personalized or custom-made products.

  • Gift cards.

  • Items marked as Final Sale at the time of purchase.

  • Items returned without their original tags, labels, or packaging.

Late or Missing Refunds

If you haven't received an approved refund after the stated timeframe, first check with your bank or card provider, as processing times vary. If you still need help, contact us at support@norahoutlet.store and we'll follow up.